zitothebrave
09-19-2013, 06:56 PM
First and foremost this is a customer service reps response to why Verizon is so effing slow to push the 4.3 update to the Galaxy Nexus
"The Galaxy Nexus is easily one of my favorite smartphones. With its ease of use and vanilla operating system, what's there not to love! While the updates are originated from the manufacturer, Google, the Nexus delivered on its promise, which is a vanilla operating system. There's no doubt that software updates can be exciting but the main reason for most updates is to resolve known issues with the performance of the device. Our devices are test vigorously to ensure that they will work as promise, thus making a multiple software updates unnecessary. If you feel that this is not the case then please advise as we want you to love your device and the experience that the Nexus provides."
What the **** kind of response is that? We don't feel your phone needs fixing so we won't upgrade the OS. The thing Apple did right was not cave to Verizon and Google did the same thing by pulling Nexus devices from Verizon. Their experience with verizon (and a lesser extent Sprint) pushed them to handle sales themselves.
Reason number 2 why I hate them. Nickel and diming. I know they're not alone but upgrade fees? Seriously? You're charging me to lock myself into a contract with you for 2 more years? Activation fee whatever I can kind of get that cause you're charged it for starting a new line, whether you're signing a contract or not. Fair. But upgrade fee?
Lastly for now reason number 3. Data limits. Again I know other carriers are guilty. But part of the selling point of LTE was the massively improved bandwidth.
Ok I lied about that one being last, but this is how scummy Verizon is. As part of buying the 700 MhZ Spectrum Verizon basically agreed to open it up so any device can use it. Google released the Nexus 7 with LTE in the 700 MhZ bandwidth and Verizon won't allow it access. Now they're changing their tone of course saying they'll look into it or are close to approving it or whatever but it's that level of demand of control which is insane.
"The Galaxy Nexus is easily one of my favorite smartphones. With its ease of use and vanilla operating system, what's there not to love! While the updates are originated from the manufacturer, Google, the Nexus delivered on its promise, which is a vanilla operating system. There's no doubt that software updates can be exciting but the main reason for most updates is to resolve known issues with the performance of the device. Our devices are test vigorously to ensure that they will work as promise, thus making a multiple software updates unnecessary. If you feel that this is not the case then please advise as we want you to love your device and the experience that the Nexus provides."
What the **** kind of response is that? We don't feel your phone needs fixing so we won't upgrade the OS. The thing Apple did right was not cave to Verizon and Google did the same thing by pulling Nexus devices from Verizon. Their experience with verizon (and a lesser extent Sprint) pushed them to handle sales themselves.
Reason number 2 why I hate them. Nickel and diming. I know they're not alone but upgrade fees? Seriously? You're charging me to lock myself into a contract with you for 2 more years? Activation fee whatever I can kind of get that cause you're charged it for starting a new line, whether you're signing a contract or not. Fair. But upgrade fee?
Lastly for now reason number 3. Data limits. Again I know other carriers are guilty. But part of the selling point of LTE was the massively improved bandwidth.
Ok I lied about that one being last, but this is how scummy Verizon is. As part of buying the 700 MhZ Spectrum Verizon basically agreed to open it up so any device can use it. Google released the Nexus 7 with LTE in the 700 MhZ bandwidth and Verizon won't allow it access. Now they're changing their tone of course saying they'll look into it or are close to approving it or whatever but it's that level of demand of control which is insane.