We should just get rid of the internet.Actually I've seen it with many businesses. Yelp just caters to the complainers who think they should know how a business is run. Trust me my dislike for yelp has nothing to do with my girlfriend's parents restaurant, I used one example just because I know that wasn't true, they have only a small handful of negative reviews (like 1 1 star from someone who wasn't seated and 1 2 star and a few 3s) it spawned from some awesome places I used to go to back in NJ that had a handful of people go out blasting 1s for it because of dumb **** that drove their rating down and potentially cost them money. Yelp also discourages interaction with reviewers so businesses can't publicly address the issue. Pick on another one, woman goes on a rant about not having more gluten free options at a cali-mex restaurant in NJ. Not realizing that wheat tortillas are most commonly associated with cali-mex. Essentially her lack of knowledge of a style of a style of cuisine led to her dislike of the menu selection. A bit of research and she'd realize she'd probably want tex-mex or traditional mexican where things are done with corn. But like the ignorant consumer that all too often consumes yelp, she assumed she was right.